Title:  Site Reliability Engineer

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

You will be a part of the Global Linux team that secures, deploys, manages, and automates our cloud and on-prem Linux systems. Thanks to your ambition and your technical know-how, you are making informed decisions to build solutions, implement new technology, provide training, and maintain our current production and development infrastructures. This team consists of several in North America and EMEA regions.

The possibilities are to work from offices in Námestovo, Žilina, Ostrava, or remote.

Requirements

• 5+ years of SysOps, SRE or DevOps experience

• Excellent communication skills

• Strong proficiency in English

• Strong documentation and problem-solving skills

• Advanced knowledge in at least one Linux distribution (e.g. Red Hat Enterprise Linux, Ubuntu, Debian, etc).

• Excellent knowledge in at least one Public cloud environment (AWS, GCP, Azure, OCI)

• Understand and manage networking concepts including DNS, TCP/IP, HTTP/HTTPS, UDP, SMTP, FTP/SFTP and load balancing

• Advanced experience with at least one scripting or programming language (Python, Bash, Ruby, Go etc.)

• Hands on experience with configuration management tools (Ansible, Chef, Puppet, etc)

• Experience with monitoring tools (Azure Monitor, Cloudwatch, NewRelic, Prometheus, Grafana, Dynatrace, Datadog, etc.)

• Knowledge of cloud and on-prem security best practices to protect data from intrusion, loss, and corruption

• Knowledge and understanding of ITIL

• Bonus points for experience with docker and containers orchestration such as ECS and Kubernetes

• Participate in a 24x7 on call rotation to provide immediate support and response to critical incidents

• Implement Request for Changes (RFC) to production systems during off-hours

• Lead incident response efforts, perform root cause analysis and implement corrective actions

• Respond to and resolve tickets in the support queue in a timely manner

• Willingness to learn and adapt new technologies and methodologies

This position is only open to candidates who currently reside in Slovakia and Czech Republic. We appreciate your understanding and encourage qualified applicants within Slovakia and Czech Republic to apply.

Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. 

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together. 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.