Title:  Sales Support Analyst

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

Descartes’ Routing, Mobile and Telematics (RMT) solutions are highly innovative, offering functionalities tailored to our customers’ needs. Allowing full visibility, automation, and control of every aspect of the end2end road transportation operations. We help our customers to realize concrete financial value and are recognized as the leader logistics software across the globe.

This is an exciting opportunity for someone with good analytical skills, technical background, and commercial mindset to be our new Fleet & Route Management Analyst with the ambition to develop as the next subject matter expert in a fast-growing team.

In this role, you will:

• Support Sales and Solutions Teams: Assist the sales team by preparing responses to client queries, presentations, and proposals for new business opportunities.
• Collaborate and Innovate: Partner with Solutions Consultants to refine and enhance proposed solutions by offering fresh perspectives and constructive feedback.
• Perform ROI Analysis: Analyze customer-provided data, conduct data runs, and deliver actionable insights to improve operational efficiency.
• Prepare Solution Demonstrations: Set up and configure software solutions, including as Routing, Mobile, Telematics, and Transportation Management Systems.
• Handle and Configure Data: Transform data from various formats (e.g., Excel, XML, JSON) into ready-to-use formats for import and reporting.
• Focus on Customer: Collaborate with your team to deliver an exceptional client experience, ensuring satisfaction and building long-term relationships.

If this resonates with you and reflects your approach to work, we'd love to get to know you better and share more about who we are!

To be successful in this role, you should have:

• 1–3 years of experience in roles such as sales engineering, customer support, testing, software development, or presales.
• A background in logistics, SaaS, or similar fields (a plus).
• Strong Excel skills, including data analysis, transformation, and preparation for system integration.
• Proficiency in PowerPoint for creating clear and engaging presentations.
• The ability to understand and clearly communicate technical concepts.
• Excellent communication skills, both written and spoken.
• Willingness to learn and adapt in a fast-paced environment.
• Fluency in English.

Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together. 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.