Title:  Sales Support Analyst, Fleet EMEA

Descartes Unites the People and Technology that Move the World

The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

Mission — Why the Role Exists

Descartes’ Routing, Mobile and Telematics (RMT) solutions help customers gain full visibility, automation, and control across their transportation operations.  As a global leader in logistics technology, we are focused on delivering measurable operational and financial value to our customers.

We are looking for a Junior Fleet & Route Management Analyst who combines analytical thinking, technical aptitude, and commercial awareness to support sales engagements and Customer projects.  This role is designed for someone eager to grow into a subject matter expert within a fast-growing, innovative team.

Outcomes — What Success Looks Like

1. Support Sales and Solution teams by preparing accurate and high-quality responses to customer requests, proposals and presentations that contribute to new business opportunities.
2. Deliver data-driven operational insights through ROI analyses, customer data evaluations, and scenario modelling to demonstrate measurable business value.
3. In collaboration with a Senior Consultant, configure and prepare compelling product demonstrations across Routing, Mobile, Telematics, and Transportation Management solutions that align with customer requirements.
4. Transform and validate customer data from multiple formats (Excel, XML, JSON, etc.) into structured formats suitable for integrations, reporting, and solution testing.
5. Develop expertise in Descartes RMT solutions, industry trends, and logistics workflows to become a trusted internal and external resource over time.

Skills & Competencies — How the Work Gets Done

Technical & Functional Skills

• 1–3 years of experience in sales engineering, customer support, testing, software development, pre-sales or similar technical.
• Strong analytical and problem-solving capabilities with the ability to interpret operational and business data.
• Advanced Excel skills, including data analysis, transformation, cleansing, and preparation for integrations or reporting.
• Ability to configure software demonstrations and understand technical solution workflows.
• Strong PowerPoint and presentation development skills.
• Ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Excellent written and verbal English communication skills.
• Experience or exposure to logistics, transportation, SaaS, or supply chain technology is an advantage.
• Comfortable working in a fast-paced, evolving environment with shifting priorities.

Culture Add: TEAM Values

We value team members who communicate openly, sharing information transparently and building trust across functions.  You bring excellence and expertise to your craft, holding a high bar for quality while continuously improving your skills.  You demonstrate accountability by owning outcomes, following through on commitments, and taking responsibility for results.  You are driven by metrics, using data and experimentation to inform decisions and deliver measurable impact.

Aptitudes

• Smart: Able to quickly understand complex systems, connect ideas, and make sound judgments.
• Curious: Actively seeks to understand customer problems, emerging technologies, and better ways of working.
• Coachable: Open to feedback, willing to adapt, and continuously improving through learning.

What’s in It for You

• Opportunity to build deep expertise in industry-leading logistics and transportation technology solutions.
• Exposure to global customers and complex operational challenges across the Transportation and Supply Chain industries.
• A collaborative and fast-moving environment where your ideas and contributions directly influence customer success.
• Clear growth opportunities to expand your technical, analytical, and commercial capabilities and develop into a subject matter expert.
• Visibility across Sales, Solutions, Product, and Customer teams, providing broad business exposure and career development opportunities.
• Access to innovative technologies, experienced mentors, and continuous learning opportunities within a global software organisation.

Join Us

As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. 

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews. 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com