Title:  Customs Rater

Descartes Unites the People and Technology that Move the World

The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.

We’re growing fast and invite you to join our amazing team. 

Customs Rater 

Mission — Why This Role Exists

The Customs Rater ensures the accurate and timely submission of shipment data to regulatory authorities, enabling seamless cross-border trade for our customers. This role exists to maintain compliance, reduce delays at the border, and deliver a reliable customs clearance experience in a high-volume, time-sensitive environment.

Outcomes — What Success Looks Like

1. Achieve 99%+ accuracy in data entry and customs submissions within the first 6–12 months.

2. Consistently meet or exceed SLA timelines for shipment processing and CBSA submissions.

3. Reduce shipment delays caused by data errors or omissions by proactively identifying and resolving issues before submission.

4. Maintain real-time queue management, ensuring all shipments are monitored and accepted by regulatory authorities without backlog.

5. Resolve 95%+ of customer inquiries within defined response times, maintaining high satisfaction and clear communication.

6. Demonstrate cross-functional flexibility by effectively supporting adjacent teams during peak periods or staffing gaps.

7. Adapt quickly to shift rotations and workload fluctuations, maintaining consistent performance across all schedules.

Skills & Competencies — How the Work Gets Done

Technical & Role-Specific Skills

• Strong attention to detail with the ability to accurately interpret shipment documentation

• Solid analytical and organizational skills in high-volume environments

• Ability to learn and navigate proprietary customs software quickly

• Knowledge of customs processes or CCS designation (asset)

Communication & Collaboration

• Clear and professional written and verbal communication with customers and brokers

• Ability to resolve issues efficiently via phone and email

• Effective teamwork in a fast-paced, shift-based environment

• Comfortable working rotating shifts (including weekends, holidays, and overnight)

• Ability to prioritize workload and manage competing deadlines

Culture Add — TEAM Values

• Transparency: Communicates openly about issues, errors, and workload status

• Excellence & Expertise: Strives for accuracy and continuous improvement in customs knowledge

• Accountability: Takes ownership of submissions, timelines, and outcomes

• Metric-Driven Results: Uses performance metrics (accuracy, speed, SLAs) to guide daily work and improvement

What’s in It for You

• Growth & Development: Build foundational expertise in customs clearance with opportunities to expand into specialized or cross-functional roles

• Impact: Play a critical role in enabling global trade operations and ensuring compliance for customers

• Work Environment: Fully remote, fast-paced, and collaborative team environment with a strong support system

• Learning Opportunity: Hands-on experience with industry tools, regulatory processes, and real-time logistics operations

• Flexibility & Variety: Exposure to different shifts and workflows, providing a dynamic and engaging work experience

Location: Remote (Canada) #LI - Remote

Salary Range: $30,000 – $40,000 CAD

Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation. 

Join Us

As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability.

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.

We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews. 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com. Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.