Title: Contract Administrator
Waterloo, ON, N2V 1C6
Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.
We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.
We’re growing fast and invite you to join our amazing team.
Every deal at Descartes eventually becomes a contract. This role ensures that those agreements are clear, accurate, and executed smoothly so the business can move forward with confidence. As part of the Legal team, the Contract Administration Specialist transforms commercial commitments into well-structured agreements that support both revenue growth and sound legal practices. You’ll work closely with Sales, Global Sales Operations, Finance, and Legal to keep contracts moving efficiently from draft to signature.
Outcomes — What Success Looks Like
Contracts Move Quickly and Accurately
Draft customer and partner agreements—including SaaS subscriptions, software licenses, amendments, renewals, and additional orders—using established templates so deals close efficiently and without unnecessary delays.
Agreements Are Complete and Executed Properly
Ensure all contracts follow Descartes’ contracting policies and procedures and are fully executed using approved processes and e-signature platforms.
Professional Services Documentation Is Aligned
Review and refine Statements of Work (SOWs), ESOWs, and Change Requests so they meet drafting guidelines and align with the underlying agreements.
Contracts Are Managed from Draft to Close-Out
Track the status of agreements through the entire lifecycle—from drafting to execution and archiving—ensuring documentation remains organized and complete.
Internal Teams Receive Timely Support
Partner with Sales, Professional Services, Finance, and Legal to address contract questions and keep agreements progressing smoothly.
Contract Operations Improve Over Time
Identify opportunities to improve processes, share best practices, and support the integration of contracts from newly acquired companies into Descartes’ systems and processes.
Skills & Competencies — How the Work Gets Done
Contract Administration & Drafting
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Experience preparing and managing commercial agreements such as SaaS subscriptions, software license agreements, amendments, renewals, and related documentation
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Strong ability to interpret and apply contract terms using established templates
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Excellent written communication and document drafting skills
Organization & Attention to Detail
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Highly organized with the ability to manage multiple contracts and competing deadlines
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Strong attention to detail and commitment to producing accurate documentation
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Comfortable working in a fast-paced, high-volume environment
Tools & Systems
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Proficiency with Microsoft Office (Word, Outlook, SharePoint, Teams, PowerPoint; basic Excel)
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Experience with Dynamics 365 or other CRM platforms, DocuSign or other e-signature tools, and SAP or similar ERP systems is an asset
Collaboration
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Ability to work effectively with cross-functional teams including Legal, Sales, Professional Services, and Finance
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Self-motivated with the ability to work independently while contributing to a team environment
Education & Experience
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2+ years of experience in contract administration or a law clerk role preferred
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University or college degree, or equivalent professional experience
What’s in It for You
This role offers the opportunity to develop deep expertise in SaaS and commercial contract administration within a global technology company.
You’ll collaborate with teams across Legal, Sales, Finance, and Professional Services, gaining insight into how deals move through the business and how contracts enable growth.
You’ll join a collaborative team that values precision, efficiency, and continuous improvement while giving you the autonomy to manage your work and develop your skills.
This is a remote role with occasional visits to our Waterloo headquarters. We are a global organization using English as a primary language, job descriptions and communication available in the local languages where required. #LI-Remote.
Salary Range: $45,000–$60,000 CAD. Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation.
Join Us
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.
Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact. Join a team that’s committed to working with customers to conserve resources and enhance sustainability.
If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.
We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews.
We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com. Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.
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