Title:  Carrier Compliance Specialist

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.

We’re growing fast and invite you to join our amazing team. 
 

Responsibilities

• Carrier Relations. Build and maintain relationships with our freight carrier partners to keep on top of communications, deadlines, and opportunities.
• Corporate Carrier Resource and Support.  Serve as a subject-matter expert for carrier information and carrier/product integration topics.
• Carrier Specification Translation.  Analyze carrier API and technology specifications and prepare project plans for our development team to use for development project requirements.
• Testing.  Perform testing of the Order Express carrier data and compliance modules.  This testing will include the checking of rates, routing tables, transit times, accessorial implementations, etc. against the known carrier output.  Testing will also include checking the implementation of the modules within our ShipAPI and Order Express client products.  The candidate will collaborate with the compliance, rates, and development teams while testing the data and modules.  The workload would be assigned and managed within TFS.
• Testing Infrastructure Management.  Help to manage our suite of test cases using tools like Postman to perform automated and ad-hoc testing to our APIs.
• Deployment / Retrieval.  Manage the deployment of announcements, data retrieval, and updates for customer systems.  This could involve retrieving data for the support, rates, compliance, or development teams to analyze as well as analyzing/installing system prerequisites or carrier-supplied modules that are needed for the customer system.
• Customer Installations.  Perform some installations and updates of our software on customer systems.  This can involve staging of automatic updates to be delivered as well as handling manual installations on customer systems.  Access to customer systems would be performed remotely via TeamViewer/RDP/VPN and could occur at times of the day determined by the customer.

Requirements

• Strong English communication skills to work with the rates, compliance, and development teams and possibly customers or carrier business partners.
• The candidate should have a quality-control/software testing background and interest to enable understanding the software requirements of our applications and the processes required to certify the data and applications they will be testing.
• The candidate should be fluent in local client software installation processes and application configurations.  They should be able to troubleshoot/research common platform issues that arise when installing client applications.  This also extends to troubleshooting/researching common operating system issues.
• The ideal candidate should be comfortable digesting and manipulating a range of data formats using data tools such as Excel, text editors, and internal tools as well as process a range of data formats as they will be handling data presented in Excel, XML, text (fixed/token-delimited), DBF, SQL Server.
• Strong Excel skills including formula-writing and macro generation are required to manipulate data and convert it to the correct output formats.
• Knowledge of SQL Server is a plus to handle querying and exporting data, researching data and application issues and some high-level troubleshooting of system issues.
• Knowledge of small-parcel and LTL shipment processes is recommended to help in understanding the issues and scenarios facing customers and our internal teams.
• Remote access and navigation skills are needed to navigate VPN connections, remote access connections, remote servers/workstations, file transfers, data retrieval from remote systems.

Join Us
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability.

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.

Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together. 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com. Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.