Title:  Customs Rater

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.

We’re growing fast and invite you to join our amazing team. 
 

Are you looking for an opportunity to work for a dynamic, growing organization?  We are looking for an individual to join our team and be a part of the excitement and growth at The Descartes Systems Group Inc.!  Working as part of a fast-paced, experienced team you will be responsible for processing shipment and trip information received from customers.  This opportunity is ideal for an individual who is seeking experience and is enthusiastic about the prospect of working at a growing company with a global focus, who has a keen interest in learning and developing in the border customs clearance field. We are seeking a reliable, adaptable individual with a proven record of delivering results under pressure who will thrive as both a team player and as an individual contributor.  

RESPONSIBILITIES 
•    The successful incumbent will have the following responsibilities: 
•    Monitor work queue and organize workload to facilitate the timely submission of data to Canada Border Services Agency (CBSA)  
•    Review shipment documentation to identify or interpret data to be entered into Descartes’ proprietary software application. 
•    Monitor work queue to ensure shipment acceptance by regulatory authorities. 
•    Interact with customers by phone or email to resolve issues and/or questions that arise.  
•    Monitor work queue and contact customs brokers based on the shipment’s estimated time of arrival (ETA) at the border. 
•    Handle other work assignments in other related Descartes departments as needed. 
 

QUALIFICATIONS 
•    Customs-related education or training – CCS qualification would be an asset 
•    Ability to perform shift work that includes both Saturdays and Sundays, and rotate between morning, evening and overnight shifts and Statutory Holidays 
•    Computer literacy and strong skills in Word, Excel and E-mail (Microsoft Outlook preferred). 
•    Good analytical, clerical and organization skills. 
•    Good verbal and written communication skills. 
•    Team player. 
•    Willingness to work a limited amount of overtime. 

Location: This is a remote opportunity, open to applicants authorized to work in Canada. #LI-Remote

Salary Range:  $30,000 to $40,000 CAD “Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation or currency.

Join Us
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability.

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.

Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together. 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com. Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.