Title:  Technical Support Representative

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

Join Our Team in Sofia as a Technical Support Specialist
Location: Bulgaria (Remote/Hybrid based on preference)
Shift: Evening/Night shifts between 16:00 – 00:00
Type: Full-time

Are you passionate about solving technical problems and delivering exceptional customer experiences? At Descartes, we’re looking for a Technical Support Specialist to support our clients using Sellercloud—a powerful platform that simplifies multichannel eCommerce operations. As part of our dynamic, customer-focused team in Bulgaria—a country known for its vibrant tech talent, strong work ethic, and collaborative spirit—you’ll play a vital role in helping businesses thrive through smart technology.

About the Role
As a Technical Support Specialist, you’ll be at the heart of the Descartes customer experience. You'll support global clients in navigating and resolving complex technical issues within Sellercloud. With a focus on clear written communication, you'll bridge the gap between customers and our development teams, ensuring smooth, efficient resolutions.
You’ll become an expert in our software, constantly staying ahead of the curve with ongoing training and updates. This is your opportunity to grow with a fast-moving, global SaaS leader, where learning and impact go hand in hand.

What You’ll Do
•    Master Sellercloud and related platforms, staying up to date on new features and technical developments.
•    Deliver support via email, offering timely, precise solutions to customer issues – and assist via phone and chat as needed.
•    Research and troubleshoot complex technical challenges—dig deep and escalate to developers when needed.
•    Act as a liaison between clients and developers, managing support tickets and ensuring issues are fully understood on both sides.
•    Keep clients informed with regular updates until their issues are successfully resolved.

What We’re Looking For
•    Fluent written English—you’ll work with international clients across regions.
•    Availability for shifts between 16:00 and 00:00 (days and occasional nights).
•    Tech-savvy, detail-oriented, and committed to delivering solutions with care.
•    A dependable team player who thrives in a collaborative and fast-paced environment.

What You’ll Get
•    On-the-job training and mentorship to help you succeed
•    A supportive, engaging team culture that values your input and growth
•    The chance to join a rapidly growing global company
•    Performance-based bonuses for great work
•    A comprehensive benefits package
•    Taxi vouchers provided for those working late shifts to ensure your safe commute home
 
Ready to join us? Help shape the future of smart logistics and multichannel retail support with a company that values your growth, impact, and well-being. #LI- Hybrid

Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. 

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together. 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.