Title:  Support Specialist Talent Community- Uruguay (Bilingual English/Spanish, Hybrid)

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

At Descartes, we believe the best customer experiences are built on a foundation of quality, reliability, and care. As a global leader in intelligent, AI-driven SaaS solutions powering logistics and supply chains, we understand that world-class customer support is just as vital as innovative engineering.
We’re looking for a Bilingual Support Specialist to join our dynamic team in Uruguay. You’ll play a pivotal role in ensuring the success of our customers by providing responsive, thoughtful, and technically informed assistance to users of our supply chain software solutions.

What You’ll Do
•    Deliver timely and effective support to our global customer base via phone, email, and ticketing systems.
•    Troubleshoot technical issues and guide users through solutions in both English and Spanish.
•    Maintain detailed and accurate case documentation, contributing to knowledge base articles.
•    Monitor system alerts and proactively engage with internal teams or customers when needed.
•    Provide feedback and insights to help improve the customer experience and product functionality.

What You Bring
•    Fluency in English and Spanish—both written and verbal communication.
•    Previous experience in a technical support, customer service, or help desk role (SaaS or logistics industry experience a plus).
•    Strong problem-solving skills with a detail-oriented and proactive mindset.
•    Excellent interpersonal skills and the ability to remain calm and empathetic under pressure.
•    Comfortable working in a hybrid environment with 2 days per week onsite in our Montevideo office.

Why Join Descartes?
A Mission That Matters
Logistics power the world—from how food reaches shelves to how commerce flows across borders. Be part of a mission that has real global impact.
Growth & Development
We’re invested in your professional success with mentorship, continuous learning, and advancement paths in support and beyond.
Hybrid Flexibility
Enjoy a hybrid work schedule that balances collaboration and autonomy, with 2 days onsite each week.
Inclusive Culture
We foster a workplace defined by integrity, collaboration, curiosity, and accountability—where your ideas are welcomed and your development is a priority.

Salary Range: $40.000 to $50.000 UY “Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation.

What to Expect Next
Once you apply, our Talent Acquisition team will review your profile. If there's a potential match, we’ll connect with you to learn more about your background, interests, and how you can contribute to our customer support excellence.

Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together. 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.