Title:  Project Manager

Descartes Unites the People and Technology that Move the World

The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

Mission — Why the Job Exists

This role exists to ensure our enterprise customers realise fast, measurable value from Descartes’ SaaS logistics solutions.  As a Project Manager, you will lead complex implementations that directly impact customer success, while strengthening our delivery excellence across EMEA through mentorship, consistency, and continuous improvement.

Outcomes — What Success Looks Like

1. Deliver multiple concurrent enterprise SaaS implementations on time, on budget, and within scope, achieving defined customer value milestones within the first 12–18 months.
2. Achieve high customer satisfaction and adoption rates by aligning delivery with measurable business outcomes and maintaining strong stakeholder engagement.
3. Establish consistent, high-quality project execution standards by maintaining accurate documentation and improving delivery methodologies across the PMO.
4. Proactively identify and mitigate risks, ensuring transparent communication of project health and reducing escalations across all active projects.
5. Mentor and elevate peers’ project management capabilities, contributing to stronger team performance and knowledge sharing within 12 months.
6. Strengthen long-term client relationships by creating feedback loops that improve implementation strategy and drive ongoing customer success.

Skills & Competencies — How the Work Gets Done

Project Delivery & Domain Expertise

• Proven ability to manage complex, enterprise-level SaaS or logistics system implementations
• Strong planning, prioritisation, and multi-project management skills
• Ability to translate customer needs into structured, outcome-driven delivery plans
• High attention to detail with disciplined documentation and process adherence

Stakeholder Management & Communication

• Confident communicator with the ability to engage stakeholders at all levels
• Skilled in managing expectations, navigating challenges, and influencing outcomes
• Proactive escalation and transparent reporting of risks and progress

Leadership & Team Contribution

• Ability to mentor peers and contribute to team capability building
• Collaborative mindset with a focus on shared success and continuous improvement
• Drives clarity, accountability, and purpose within project teams

Problem Solving & Execution Mindset

• Analytical thinker who uses data and feedback to improve outcomes
• Demonstrates curiosity and continuous learning to optimise delivery approaches
• Consistent track record of delivering high-quality results under pressure

Culture Add — TEAM Values

• Transparency: Communicates openly and builds trust with clients and colleagues
• Excellence & Expertise: Demonstrates mastery in project delivery and continuously improves
• Accountability: Owns commitments and follows through on outcomes
• Metric-Driven Results: Focuses on measurable impact and customer value

What’s in It for You

• Impact & Visibility: Play a critical role in delivering customer success and shaping how Descartes executes enterprise implementations across EMEA
• Growth & Development: Expand your scope through mentorship opportunities, exposure to complex global projects, and continuous learning
• Work Environment: Remote-first role with autonomy, balanced by strong collaboration within a high-performing, supportive team
• Meaningful Work: Directly influence customer outcomes and contribute to real-world logistics solutions that power global commerce
• Tools & Support: Access to proven methodologies, experienced peers, and structured support to help you succeed
• Flexibility: Work within a distributed EMEA team, with up to 20% travel for client engagement

Join Us

As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. 

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews. 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com