Title:  Product Manager

Descartes Unites the People and Technology that Move the World

The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

Mission 
This role exists to define and deliver high-impact IoT software solutions for the aviation industry by deeply understanding customer problems and translating them into scalable, data-driven products that drive measurable business outcomes and long-term customer value.

Outcomes: What Success Looks Like
1.    Define and deliver a clear IoT product roadmap that improves customer retention, reduces churn, and increases product adoption within 12–24 months.
2.    Establish a continuous product discovery practice, validating solutions through experimentation (A/B testing, MVPs, prototypes) before full-scale development.
3.    Increase customer satisfaction scores by consistently delivering valuable, usable, and reliable product enhancements.
4.    Align cross-functional teams (R&D, Sales, Marketing, Support) around clear product priorities, reducing delivery friction and improving time-to-market.
5.    Drive measurable improvements in product performance, scalability, and reliability through strong collaboration with engineering.
6.    Act as a subject matter expert in IoT solutions, enabling internal teams and supporting pre-sales efforts with customers.

Skills & Competencies: How the Work Gets Done
Product Management & Technical Expertise
•    Strong experience in product management, software development, or engineering (5+ years).
•    Solid understanding of IoT ecosystems, cloud computing, and web-based applications.
•    Working knowledge of Artificial Intelligence concepts and their application in product design.
•    Ability to translate customer needs into clear product requirements, user stories, and technical documentation.
•    Familiarity with software development lifecycle, clean code practices, and scalable system design.

Product Discovery & Execution
•    Proven ability to lead continuous discovery through customer interviews, usability testing, and data analysis.
•    Strong prioritization skills based on impact, feasibility, and business value.
•    Experience collaborating closely with engineering and design teams to deliver high-quality solutions.
•    Ability to balance customer needs, technical constraints, and business objectives.

Stakeholder Management
•    Excellent communication skills with the ability to clearly articulate product decisions and trade-offs.
•    Ability to influence stakeholders and advocate for customer-centric, evidence-based decisions.
•    Experience working cross-functionally in fast-paced, entrepreneurial environments.

Industry & Domain Knowledge
•    Understanding of supply chain processes and aviation industry dynamics is an asset.
•    Experience in pre-sales support and customer-facing engagements is beneficial.

Culture Add-TEAM Values: We value team members who communicate with transparency, sharing information openly and building trust across functions. You bring excellence and expertise to your craft, holding a high bar for quality while continuously improving your skills. You demonstrate accountability by owning outcomes, following through on commitments, and taking responsibility for results. You are driven by metrics, using data and experimentation to inform decisions and deliver measurable impact.

Aptitudes
•    Smart: Able to quickly understand complex systems, connect ideas, and make sound judgments.
•    Curious: Actively seeks to understand customer problems, emerging technologies, and better ways of working.
•    Coachable: Open to feedback, willing to adapt, and continuously improving through learning.

What’s in It for you
•    Opportunity to shape and scale IoT products within a growing aviation technology portfolio.
•    High visibility with senior leadership and direct impact on product strategy and business outcomes.
•    A fast-paced, collaborative environment that values autonomy, innovation, and ownership.
•    Exposure to cutting-edge technologies, including IoT and AI-driven applications.
•    Opportunities for career growth through expanded product scope and leadership influence.
•    Flexible, remote work environment within North America (ideally Eastern Time Zone), supporting work-life balance while collaborating with global teams.

Salary Range: $90,000 - $100,000 USD annually-Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation. 

Join Us

As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.  

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews. 

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. For more information about our commitment to equal employment opportunity, please review our EEO is the Law, Pay Transparency Nondiscrimination Statement, EEO/AA Statement. Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Notice of E-Verify Participation Right to Work (English and Spanish). 
Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.