Title:  Product Manager

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

Reporting to the VP Product Manager (Customs & Regulatory Control), based in the United Kingdom.  Based in Slovakia (Hybrid) as a Product Manager for our Legacy Benelux and Nordic Customs Solutions.
 
What you will do
•    Work with the Product Team to develop solutions that deliver the desired outcomes, solve customer problems, and fulfil the business objectives. 
•    With R&D and Product Analysts, analyse/evaluate new legal requirements and prioritisation.
•    Oversee interactions between development, business and product delivery teams to agree on development priorities and monitor progress.
•    Ensure delivery of security, legal, performance and technical debt initiatives.
•    Ensure GTM activities are completed for each release (by the Product Delivery lead where appropriate), including documentation, education, and billing considerations.
•    Be the point person for product-related questions and work closely with Product Delivery Lead / R&D, Support Team Lead and Customer Success Managers to work with Customers on performance and application issues/escalations.
•    Work with business teams to develop and implement migration plans to move customers from legacy to current products.

What You Bring
•    Smarts: You’re a strong communicator with analytical thinking and tech-savviness.
•    Curiosity: You stay informed on relevant regulations and ask the right questions to understand customer needs and the technical solutions being Customer-Centric and solve real problems for real users.
•    Coachability: You embrace feedback and continuously look to improve.
•    Work Ethic: You proactively manage time, follow through on commitments, and handle volume with grace
• Team-oriented: Be able to work as part of the larger product team to deliver successful products and empower teams to own problems, not just tasks.
•    Responsibility: You own outcomes and seek solutions, not excuses. Focus on results, not features.
•    Honesty: You build trust with customers and teammates through transparency and ethical decision-making.
•    3+ years of experience in Product Management.

•    Experience in the customs or broker/forwarder industry and being a compliance subject matter expert on export/import regulations and best practices.

Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. 

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together. 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.