Title:  Product Analyst

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

• 5–7 years of experience in product, support, QA, analyst, or similar roles in SaaS or logistics
• Strong project management skills, especially driving frequent and fast software upgrade cycles
• Excellent written and verbal communication, with a knack for clear documentation
• Comfortable working with APIs and technical documentation
• Experience with integration standards using them, improving them, and ensuring compliance
• Familiarity with tools like Aha and DevOps to enable tight, efficient execution
• Highly organized, curious, proactive, and eager to learn

• Manage and maintain 80–100 active carrier integrations across Parcel, LTL, and 3PL
• Deliver API-based carrier integrations that power exceptional customer experiences with leading North American carriers like UPS, FedEx, ABF, Estes, Echo, and more
• Keep critical resources up to date, including API documentation, carrier contacts, and internal support tools
• Monitor carrier usage trends and help ensure our top carriers remain healthy and reliable (e.g., FedEx, UPS, Estes, XPO)
• Define, maintain, and evolve integration standards for consistency across service classes, accessorials, and carrier data
• Coordinate annual certifications and checkups (UPS Ready, FedEx Compatible, etc.)
• Support new carrier launches end-to-end:
  • Create release notes
  • Update the carrier library
  • Validate install and self-install workflows
  • Train internal teams
  • Support customer go-lives
• Analyze carrier usage data and market insights to identify gaps and recommend improvements
• Evaluate and recommend 3–5 new carriers per year, using readiness and ROI models
• Partner closely with Pacejet Product Managers to ensure carrier setup and management is self-service, fast, reliable, supportable, and easy to upgrade

• Our top carriers remain stable, complete, and always up to date
• New integrations launch smoothly, with strong internal alignment and customer confidence
• Opportunities for carrier expansion are clearly documented, prioritized, and actionable
• Carrier data is accurate, well-documented, and easy to consume across teams and systems

Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. 

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together. 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.