Title:  Service Support Engineer

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

In our office in Namestovo as a Service Support Engineer, you will assist in technical aspects of our B2B Messaging Infrastructure for our Global Customers. You will be responsible for Customer Support on implemented EDI solutions, alert/incident management and proposed enhancements where appropriate. You will assure the quality of deliverables, provide technical documentation and knowledge transfer to all parties. You will collaborate closely with our customers, as well as internal teams such as our Global Implementation teams. This role follows a planned shift schedule, with no more than 5 working days per week. However, shifts may occasionally fall on weekends or public holidays, as we provide support to global customers. Flexibility is essential, as you may be scheduled on those days as part of the rotation. You will report directly to the Manager of Customer Support and be a key contributor to ensuring a high-quality customer experience. 

Responsibilities

• Monitor systems and resolve issues before customers notice

• Provide support to customers vie the Customer support portal or tools we provided.

• Write procedures and document knowledge

• Reduce incidents by completing pro-active and preventive support and maintenance

• Maintenance of Linux and Windows servers

Basic wage component (gross) and other rewards

From 900 EUR Brutto/month according the relevant working experience, skills and language level

Employee perks, benefits

We offer a flexible and casual work environment in a young and motivated team, as well as mentorship and on-the-job training. You will have an opportunity to contribute new ideas, to develop your talent and we welcome your fresh perspective.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

University education (Bachelor's degree)

University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Office - basic

Microsoft SQL Server - basic

Linux basic

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• Fluent English (both spoken and written)

• Cooperative in a Team based setting

• Maintain professional in high pressure situations

• Ability to work independently

• Available to work rotational shift work

• Strong communication skills

• Strong analytical and problem-solving skills

• Knowledge of Microsoft Office and related application.

• Basic knowledge of Linux/Unix platforms is considered an asset

• Knowledge of EDIFACT and XML are considered an asset

• Good understanding of the basic supply chain processes is considered an asset

Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. 

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together. 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.