Title:  Product Designer

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

The position:

Product Designer, Customer Engagement Platform 
 

The location:

Melbourne, Australia (Hybrid Work Arrangement) 

About you and the role:
 

As a Product Designer with a proven track record working with digital SaaS products, you will occupy a critical role in the product development lifecycle of the Descartes Customer Engagement Platform, an advanced automated notification and engagement platform that connects businesses with their customers to inform and empower them with information and features to make the ‘last mile’ of logistics a seamless success.  

You will work with a close-knit home Product Team as well as other passionate teams across the world, participating in and sometimes leading key activities in the product development lifecycle. 

Your experience working with product professionals and engineers puts you in the perfect position to collaborate and develop design responses, often to complex problems, and incept these with the team for delivery. 

You are data driven, valuing the time taken to research technologies, trends, and user behaviour, as well as identifying lead and lag measures of success. You know when to employ the right method to test an assumption or gather missing information. 

In this role you will not just craft interfaces; you will be visual storyteller, collaborating with other passionate team members to shape experiences that leave a lasting impact on users and drive tangible outcomes. 

Your responsibilities:

1. User-Centered Design: 

• Conduct research and document user needs, behaviors, and pain points 

• Develop rich personas that guide design and product discovery efforts 

2. Design Thinking: 

• Advocate for design thinking and user-centric approaches that are driven by real user research and insights, and incorporate them into the product development process 

• Apply design thinking principles to solve complex problems, taking people on the journey of problem understanding and discovery 

3. Collaboration: 

• Work closely with product managers, engineers, and other stakeholders. 

• Ensure design decisions align with business goals and user needs. 

• Participate in, and often lead, cross-functional workshops and design sprints, taking in feedback to enhance designs 

• Produce high fidelity assets and incept them with engineering teams to enable delivery 

4. Prototyping and Testing: 

• Create interactive prototypes to validate design concepts. 

• Conduct user research, usability testing, and A/B experiments. 

• Iterate on designs based on data-driven insights. 

5. Design Systems: 

• Contribute to the development and maintenance of design systems. 

• Ensure consistency across products and features. 

6. Continuous Learning: 

• Stay informed about industry trends, emerging technologies, and best practices. 

• Participate in and contribute to portfolio- and company-level design Communities of Excellence 

Your qualifications:

• Tertiary qualification in digital design, multimedia or similar. 

• Proven experience as a product designer, preferably in SaaS or digital products. 

• Proficiency with design tools (e.g., Sketch, Figma, Adobe XD). 

• Strong portfolio showcasing user-centered design work. 

• Excellent communication skills and ability to articulate design decisions, with the ability to work effectively with diverse teams across different time zones. 

• Familiarity with logistics technology platforms, warehouse management systems, or transportation management systems is desirable. 

The location and work arrangements:
 

You must be based in Melbourne, Australia, however the role also has a very flexible, hybrid working arrangement - work from home and from our centrally located working space in the heart of the Melbourne CBD. 
 

While there may be some in-person meetings and events, most of your work can be done remotely, giving you the best of both worlds. 

Working with clients and teams worldwide will sometimes require flexibility with working hours, however there are opportunities to embed new and improved ways of communicating effectively to bridge time zones and foster sustainable 

Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together. 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.