Title:  Systems Administrator

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

Job Description:

• The candidate is responsible for organizing and executing activities in an IT Service Center, as part of a global company.
• The candidate communicates about tasks for the IT Service Center and ensures tasks are picked up following described procedures.
• The candidate is required to work independently as well as to collaborate with colleagues from Europe, North and South America.
• The candidate is able to generate meaningful reports and communicate with stakeholders and management.
• Candidates should be able to hands on manage IT systems (mainly MS windows server, Linux servers, Windows laptops and Macbooks)
• Candidates should be willing to provide 24/7 coverage (on-call rotation) and participate in after-hours IT duties on a rotational basis.
• The candidate is required to participate in briefings, participate in cross-functional technical meetings with a strong commitment to the process, and understanding the changes and adjustments management principles.
• Hybrid set-up. The candidate must be able to work on-site on a weekly basis (2–3 days per week) or as required.

Detailed Responsibilities:

• Play a key role in creating and building out an IT Service Center, managing work in a global company.
• Organize, document and drive the work and procedures for a team.
• Execute on requests and procedures, keeping track of tasks in detail, and report on it.
• Clearly and regularly communicate with the process owners, users and stakeholders.
• Operations and maintenance of MS Windows server.
• Operations of Windows Active Directory infrastructure, DNS and user administration.
• Resolve issues rising from the production support and provide resolution for customer issues.
• Participate in after-hours weekly shift to respond to emergency requests business (on-call rotation).
• Participate in after-hours monthly patching rotation.
• Installing new software and system upgrades including the installation and testing of Windows and MacOS patches.
• Actively monitor systems and resolve issues.

Required Experience and skills:

• Fluent in English, both verbal and written.
• Ability to manage own work and that of others when needed.
• Excellent organizational skills and demonstrated ability to lead teams and projects by creating written procedures and translating assignments to work items.
• Excellent communication skills to explain technical information and requirements more effectively, in both oral and written.
• Ability to help creating workable knowledge for the IT Service Center by managing work instructions, system and project documentation.
• Outstanding customer service and time management skills, a strong sense of ownership, and a can do attitude.
• Eager to learn and open for change.
• Minimal 2 years experience of working in complex IT environments.
• Good working knowledge of Windows Server, AD and group policies, M365 etc…
• Proven knowledge in working with Microsoft Office, and mastering Excel.
• Knowledge of Powershell and automation.
• Experiences with public cloud is a plus.
• Experience with InTune, Jamf or Microsoft Endpoint Configuration Manager (formerly known as SCCM) is an asset.

Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. 

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together. 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.