Title:  Technical Consultant

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

POSITION SUMMARY

Where development meets consultancy… Are you technical oriented, but with a heart for communication and customer collaboration, then this could be a job for you!

In your function as a Technical Consultant, you will be responsible for the implementation of integration projects to connect our customers with their business partners.  Your day-to-day tasks will vary and consists of mapping development (XSLT), configuration, and consultancy towards our customers (mainly remote).  You will be working on multiple projects and different customers (each using their own internal systems) simultaneously, in other words, varied and interesting work.  You will be part of the EMEA Professional Services team and cooperate closely with other teams such as Sales, Product Development, and Customer Service.

RESPONSIBILITIES

• You are responsible for setting up, maintaining, and extending the B2B system for our customers
• You communicate with our customers and analyse, design, and implement their needs
• You create mappings between different file formats (XML, ASCII, EDI standards) using various tools, mainly XSLT
• You set connections and configure the needed message flows between our customers and their trading partners
• You consult and train customers on B2B & EDI messaging possibilities
• You will specialize in 1 or more functional areas
• You are a central source of technical knowledge and will assist other Descartes teams like Sales and Customer Service.

SKILLS AND ATTITUDE

• Engineering degree or other technical discipline or relevant experience in this area.
• You set a high level of quality in your development and technical implementation
• You are a customer focused and maintain customer contact via mail, phone, and onsite visits
• You are fluent in Dutch and English. Proficiency in French is an advantage.
• You are able to handle multiple projects and can work independently as well as in a team.
• You are willing to learn

TECHNICAL KNOWLEDGE

• General development skills and general knowledge of file structures.
• The list below is more specific, we will provide the necessary training for these topics

o   More specific file structures like XML & EDIFACT

o   XSLT knowledge (or experience with other translators)

o   Communication protocols like FTP(s), HTTP(s), AS2, Webservices

Experience in one of the below functional areas is an asset

• Retail and Do It Yourself
• Transport and Logistics
• Automotive
• Government
• Port Systems

OFFER

We offer a flexible and casual work environment, as well as mentorship and on-the-job training to support your personal growth. You will work in an international organisation and get the chance to work with international customers.  We offer an attractive compensation package.

Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together. 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.