Title:  Implementation Consultant (m/f/d) - SaaS / WMS

Descartes Unites the People and Technology that Move the World

The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

 Do you have 2–5 years of experience in IT or SaaS project environments and want to take full ownership of implementation projects?

Join us and lead end-to-end software implementations for our e-commerce Warehouse Management System (WMS) pixi.

pixi is a leading e-commerce WMS that enables fast-growing online retailers, direct-to-consumer brands, and fulfilment service providers worldwide to deliver exceptional shopping experiences. pixi is part of Descartes Systems Group (Nasdaq: DSGX, TSX: DSG), one of the world's leading providers of SaaS, supply chain, and logistics solutions.

Your Role:

As an Implementation Consultant, you take responsibility for customer projects from kick-off to go-live.

You work at the interface of customers, technical teams, and integration partners — ensuring projects are delivered on time, within scope, and at high quality.

This role combines:

• IT project management
• Technical consulting
• System integration coordination
• Structured problem-solving

Your Responsibilities:

Project Ownership

• Lead end-to-end implementation projects for our WMS platform
• Define scope, timelines, and milestones with customers
• Coordinate internal technical teams and external partners
• Drive successful go-lives

Technical Consulting & Integration

• Support integration of ERP systems, interfaces, and custom solutions
• Analyse technical requirements and translate them into implementation plans
• Reproduce and analyse system issues in a structured way
• Contribute to testing and quality assurance

Customer Collaboration

• Act as the primary contact during the implementation phase
• Manage stakeholder expectations professionally
• Provide structured updates and maintain clear documentation

Continuous Improvement

• Identify optimisation potential in processes and implementations
• Contribute to internal projects and cross-departmental initiatives
• Help shape scalable implementation standards

Your Profile:

• 2–5 years of experience in IT projects, SaaS implementation, consulting, or technical project coordination
• Experience managing stakeholders in structured project environments
• Strong analytical and problem-solving skills
• Structured and independent working style
• Fluent English and German
• Confident communicator in customer-facing situations

Nice to have:

• WMS, ERP, or supply chain software experience
• SQL, JavaScript, or scripting knowledge
• Experience with API integrations

Aptitudes We Value (Descartes 5+2 Model)

• Smarts – You solve complex problems effectively
• Curiosity – You continuously learn and improve
• Coachability – You welcome feedback and grow from it
• Work Ethic – You deliver on commitments
• Track Record – You have successfully led projects before
• Responsibility – You take ownership of outcomes
• Honesty – You build trust through transparency

What You Can Expect

• Responsibility for impactful SaaS projects
• Direct collaboration with growing e-commerce brands
• High degree of autonomy and ownership
• Flexible working within Germany
• Professional onboarding and learning opportunities

Join Us

As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. 

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews. 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com