Title: 2nd Level Support Agent
Leipzig, DE, 4109
Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.
We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.
We’re growing fast and invite you to join our amazing team.
ZUR VERSTÄRKUNG UNSERES TEAMS SUCHEN WIR DICH ZUM NÄCHSTMÖGLI-CHEN ZEITPUNKT ALS ERFAHRENEN SUPPORT AGENT (M/W/D) IN LEIPZIG ODER IM HOME-OFFICE.
Das E-Commerce WMS pixi ist eine Software zur Auftragsabwicklung, mit der schnell wachsende Online-Händler, Direct-to-Consumer Brands & Fulfillment-Anbieter weltweit ihren Kunden ein außergewöhnliches Einkaufserlebnis bieten. pixi ist Teil der Descartes Systems Group (Nasdaq: DSGX, TSX: DSG), dem weltweit führenden Hersteller von Software-as-a-Service (SaaS), Supply Chain- und Logistik-Lösungen.
Das Aufgabenspektrum dieser Position umfasst:
- Software-Wartung (Aufnahme, Reproduzierung und Lösung von technischen Problemen)
- Technischer Support für Bestandskunden durch schriftliche, selten telefonische Bearbeitung der Anfragen
- Durchführung von Serviceaufträgen zur Anpassung von Systemen und Schnittstellen
- Erstellung von technischen Spezifikationen und Dokumentationen
- Analysen und Tests von Bug-Fixes sowie Systemerweiterungen in Absprache mit dem Produktmanagement
Dein Profil:
- Abgeschlossene Berufsausbildung zum IT-Systemelektroniker (m/w/d), Fachinformatiker (m/w/d) Systemintegration/Anwendungsentwicklung oder Vergleichbares
- Berufserfahrung im Bereich des technischen Supports
- Selbstständige Arbeitsweise, Eigeninitiative und Flexibilität
- Sehr gute Englischkenntnisse in Wort und Schrift
- Ausgeprägte Teamfähigkeit
- Kenntnisse im Umgang mit MS SQL
- Erfahrungen mit Windows, Windows-Server
Nice-to-have:
- Erfahrungen mit Systemschnittstellen und Integrationen
- Grundlegende Programmierkenntnisse
- Erfahrung im E-Commerce oder Logistik wünschenswert
Join Us
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.
Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact. Join a team that’s committed to working with customers to conserve resources and enhance sustainability.
If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.
Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together.
We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.
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