Title:  Implementation Engineer

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

The Implementation Engineer will lead customers through the technical onboarding and configuration of Descartes’ logistics platforms, ensuring a smooth transition from purchase to go-live. You’ll translate customer requirements into system setups, troubleshoot issues, validate integrations, and ensure users are fully prepared to operate within the platform. This role is ideal for a candidate with experience in logistics software implementation or brokerage processes, bringing both technical insight and operational understanding to ensure customers onboard with confidence and efficiency.

Key Responsibilities

Customer Onboarding and Solution Deployment 
o    Configure platform settings, workflows, and rules to align with customers’ operational needs.
o    Guide customers through data setup, connectivity testing, and validation processes.
o    Ensure customers reach key go-live milestones on time and with minimal friction. 

Technical Guidance and Troubleshooting
o    Provide detailed guidance on integration options (API, EDI, and TMS connectivity), data mapping, and system compatibility.
o    Identify, diagnose, and resolve onboarding-stage technical issues.
o    Collaborate with product and support teams when escalations are required.

Customer Education and Readiness
o    Deliver training sessions and feature explanations to ensure confident adoption.
o    Develop implementation documentation, checklists, and best-practice guides that scale across customers.
o    Ensure customers understand operational workflows, performance expectations, and recommended configurations.

Project Coordination and Cross-Team Collaboration
o    Partner with Sales, Product, Support, and Technical Account Manager teams to ensure smooth handoff and customer continuity.
o    Communicate customer requirements, recurring onboarding themes, and enhancement ideas to internal teams.
o    Maintain accurate documentation of onboarding activities, timelines, risks, and progress.

Quality, Consistency, and Process Improvement
o    Contribute to the refinement of onboarding processes and reusable configuration templates.
o    Recommend ways to shorten time-to-value during implementation.
o    Identify patterns and propose scalable solutions that enhance the onboarding experience for SMB customers.

Who We’re Looking For
•    Problem Solvers: You enjoy digging into technical details, understanding how systems connect, and figuring out what’s not working.
•    Self-Starters: You manage your workload proactively and stay organized across multiple concurrent onboarding projects.
•    Clear Communicators: You can explain technical concepts in a way that makes customers feel supported and confident.
•    Curious Learners: You’re eager to deepen your knowledge of logistics workflows, integrations, and SaaS best practices.
•    Coachable & Adaptable: You’re welcome feedback and are comfortable adjusting to new tools and processes.
•    Ownership-Driven: You take responsibility for guiding customers to a successful go-live and don’t settle for incomplete outcomes.
•    Innovators: You're excited to use automation and AI tools to improve implementation efficiency and consistency.

Why You’ll Love Working Here
•    Work remotely from anywhere in North America with flexibility and autonomy.
•    Play a key role in helping logistics organizations adopt tools that make their operations more efficient and resilient.
•    Collaborate with a value-driven team focused on innovation, quality, and service.
•    Grow your technical and industry skill set with mentorship, internal training, and cross-team exposure.
•    Salary Range: $60,000 to $70,000 USD."Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation.  #LI-Remote

Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.  

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together. 

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. For more information about our commitment to equal employment opportunity, please review our EEO is the Law, Pay Transparency Nondiscrimination Statement, EEO/AA Statement. Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Notice of E-Verify Participation Right to Work (English and Spanish). 
Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.