Title:  Implementation Consultant

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

Make an Impact Where Technology Meets Global Trade
Join Descartes, a global leader in logistics technology, where your skills help shape the future of international trade. As an Implementation Consultant, you'll play a critical role in delivering software solutions that streamline customs brokerage and foreign trade zone operations for some of the world's leading companies.

This is more than just a job—it’s a chance to build a career that matters. You’ll collaborate with cross-functional teams and customers alike, helping businesses implement powerful tools to move goods efficiently and compliantly across borders. 

What's in It for You?

• Flexibility: Fully remote role that supports work-life balance.
• Growth: Gain hands-on experience with industry-leading software in a high-impact, customer-facing role.
• Purpose: Help customers achieve operational excellence in global supply chain management.
• Collaboration: Join a supportive team that values curiosity, accountability, and continuous improvement.
• Competitive Package: Includes base salary, comprehensive benefits, and career advancement opportunities.

What You’ll Do:

• Lead and support the implementation of Descartes' solutions, including system configuration, testing, and go-live activities.
• Collaborate with customers to understand their business processes, gather requirements, and propose best-fit solutions.
• Deliver live and virtual training sessions tailored to user needs.
• Interface with customer IT teams to integrate and configure applications.
• Conduct data analysis and validation to ensure high-quality outcomes.
• Manage project timelines, documentation, and stakeholder communications.
• Troubleshoot and resolve post-implementation issues, ensuring customer satisfaction.
• Continuously seek to optimize the implementation process based on customer feedback.
• Travel maybe required- 10-20 % 

What You Bring:

• Bachelor’s degree in computer science, Engineering, Supply Chain Management, or a related field or equivalent experience
• 3–5 years of experience in software implementation, ideally in customs brokerage, freight forwarding, or logistics.
• Strong communication skills for interacting with customers and internal teams.
• Analytical mindset with a passion for solving business problems.
• Self-starter with excellent time management and attention to detail.
• Proven ability to manage multiple projects and priorities in a dynamic environment.
• Experience with user training, documentation, and data mapping.

Bonus Points For:

• Experience with FTZ, customs brokerage, or logistics operations.
• Knowledge of SQL, XML, or report generation tools.
• Background in working with SaaS or enterprise software solutions.

Who Thrives Here: People who are curious, coachable, responsible, and results driven. We hire for aptitude over experience, so if you’re smart, hard-working, and eager to learn—we want to hear from you!

Salary Range: $65,000 to $75,000 USD

Compensation Transparency: The posted salary range represents a good-faith estimate for this position. Actual compensation may vary based on skills, experience, and location.

Location: This is a remote opportunity, open to applicants authorized to work in Canada or USA. We are a global organization using English as a primary language, job descriptions and communication available in the local languages where required. #LI-remote

Ready to Join Us? Apply now to become part of a global team helping to simplify the world’s most complex logistics challenges. Let’s deliver results together.

Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.  

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together. 

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. For more information about our commitment to equal employment opportunity, please review our EEO is the Law, Pay Transparency Nondiscrimination Statement, EEO/AA Statement. Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Notice of E-Verify Participation Right to Work (English and Spanish). 
Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.