Title:  Implementation Consultant

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

As an Implementation Consultant, you will interface with clients that are just starting to use Descartes, as well as existing clients that need further assistance and lead our clients to successfully implement and use our solution.  Your primary responsibility is to manage the client relationship from onboarding to the successful implementation of our software.

KEY RESPONSIBILITIES:

Implementation

• Evaluate and thoroughly assess client needs and develop workflows / configurations that support the client’s business processes
• Coordinate with clients to design project scope and objectives and ensure achievement of implementation within the required time frame
• Provide training, and end-user support during and after the implementation process to enable optimal utilization of our software
• Test and troubleshoot final system setups. 
• Verbally communicate with clients on a weekly basis during setup and initial implementation and provide premium support to clients
• Keep Set up Form up to date with progress of each account set up
• Escalate to TL any issues, frustrations or changes in client responsiveness related to account 
• Ensure optimal level of client satisfaction at all times.

Support

• Obtain proper understanding of client’s needs and workflow through verbal communication
• Draft specifications for custom solutions including business and technical requirements
• Manage the entire delivery process for custom development work 
• Test and troubleshoot all proposed changes and projects with the client
• Recommend improvements to all procedures and ensure optimal level of client satisfaction at all times
• Execute other lawful tasks given by his/her direct manager

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change.

REQUIREMENTS:

• Professional verbal and written communication skills 
• Strong interpersonal skills and ability to work as a team as well as independently
• Strong organizational and time management skills 
• Analytical and critical thinking skills 
• Ability to learn quickly and adapt to changes
• Basic knowledge of MS Office suite
• Knowledge of e-commerce and a technical background are a big plus

Location: This is a Hybrid opportunity. We are a global organization using English as a primary language, job descriptions and communication available in the local languages where required. #LI-Hybrid. 

Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together. 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.