Title:  Implementation Consultant

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

Join Our Team as an Implementation Consultant and Shape the Future of E-commerce!

At Descartes, we're transforming e-commerce and looking for an enthusiastic Implementation Consultant who thrives on solving challenges, collaborating with customers, and delivering impactful results. If you have a passion for technology, curiosity to learn, and the drive to build exceptional client relationships, we want you on our team!

Why You'll Love This Role: As an Implementation Consultant, you'll be pivotal in guiding our clients from project kickoff through successful solution delivery. You'll collaborate closely with clients to deeply understand their unique business goals, configure tailored e-commerce solutions, and provide ongoing guidance that enhances their operations. You'll partner with cross-functional teams, continually influencing our products and services to evolve and improve.

What You'll Do:

1. Own the customer onboarding and implementation experience, delivering timely, quality outcomes.
2. Build lasting relationships with clients, becoming their trusted advisor and advocate.
3. Facilitate engaging training sessions that empower client teams to leverage our platform fully.
4. Configure customized e-commerce solutions tailored to client-specific business objectives.
5. Provide expert insights, share best practices, and optimize workflows to enhance client success.
6. Collaborate with internal teams—Development, Technical Support, and Product Management—to ensure smooth implementations and quick issue resolution.
7. Anticipate challenges, manage client expectations proactively, and consistently deliver excellent customer experiences.
8. Continuously seek ways to improve our products, processes, and client interactions.

About You:

1. Skilled in managing multiple projects, prioritizing effectively, and delivering high-quality outcomes.
2. Organized, detail-oriented, and proactive in solving challenges.
3. Strong communicator capable of managing expectations and presenting solutions.
4. Passionate about technology and learning new systems.
5. Excellent at building trusted relationships and understanding client goals.
6. Strong analytical skills for quick issue identification and resolution.

Your Experience:

1. Proven experience managing e-commerce or software implementations is highly valued.
2. Background in client-facing roles with a track record of exceptional customer satisfaction.
3. Experience with e-commerce platforms or software implementations is preferred.

Join us and help businesses unlock their e-commerce potential—apply today and become a key player at Descartes!

Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together. 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.