Title:  Implementation Consultant- US Customs Brokerage Solutions

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

The Implementation Consultant works with customers to implement various Descartes solutions. The most common implemented solutions related to this role are U.S. Customs brokerage and foreign trade zone management applications. The Implementation Consultant participates in, owns, and leads customer projects. These projects typically consist of business process analysis, solution design, installation, configuration, testing and go-live activities related to the implementation of Descartes’ solutions. The Implementation Consultant is also responsible for training activities related to the implementation and deployment of Descartes’ solutions.

Responsibilities

• Establish Statements of Work and Project Deliverables.
• Understanding client requirements, providing recommendations, and offering solutions.
• Analyze, assess, and define the success of the project.
• Design and execute training plans for and directly with customers on Descartes’ proprietary products and solutions.
• Interface with customer IT/IS department to facilitate software configuration and design changes.
• Conduct data analysis and data validation to identify errors within customer data or software output to produce clean/compliant/usable data sets.
• Implement and configure Descartes’ proprietary applications and solutions.
• Planning and scheduling project activities while tracking the project milestones to meet agreed timelines.
• Support our clients through their integration development activities by providing best practices recommendations
• Management and communication of engagements, scope changes and issue escalations.
• Create and maintain all required project documentation.
• Configuring the software and assisting the clients during Go-Live events. 
• Respond to customer application problems and provide post-implementation technical support based on a detailed understanding of the functional conceptual features of Descartes’ proprietary software and applications.
• Create and document future client business processes based on software to be implemented, including interface requirements.
• Daily time management tracking with billable utilization targets.
• Regular travel is not required.

Qualifications

• Bachelor degree in Computer Science/Engineering, Information Technology, Supply Chain/Logistics Management, or related field of study is required.
• 3 - 5 years of related experience is required.
  • Working in FTZ, Customs brokerage, or freight forwarding environment a plus
• Superior verbal and written communication skills that will be used to communicate individually and via conference room and virtual settings.
• Ability to operate independently in a highly ambiguous and fast-paced environment.
• Ability to quickly learn and explain technical concepts to Descartes’s largest customers.
• Experience documenting business goals and transforming those into requirements and delivering a solution that produces the desired ROI, preferably within logistics or transportation operations space.
• Experience with delivering live training and coaching users through the initial phases of the solution adoption.
• Experience mapping data between 2 different systems.
• Experience in software implementation and deployment of logistics-based business applications
• Experience managing projects including time management and scope change management
• Experience working as part of an implementation team
• User training experience
• Exceptional communication skills, both written and verbal, to gain deep understanding of customer business workflows & processes, as well as the ability to convey recommended solution, deployment, and customer workflow enhancement recommendations
• Superior client management skills
• System testing experience
• Effective time management

• Demonstrates an understanding of the scope and issues relevant to transportation and logistics software implementations
• Applies technology and business knowledge to solve business problems
• Sets and conveys clear goals and monitors progress
• Results driven and adds value to the organization by making timely and sound decisions and influencing others
• High-level of attention to detail to ensure accuracy and quality work
• Establishes and builds long-lasting relationships with customers, applying knowledge of the business and processes to provide a value-added service
• Uses customer feedback as a basis for improving Descartes’ services and solutions
• Ability to manage multiple projects simultaneously

Nice to have

• Report Creation in Query/SQL
• Practical experience specifically in systems implementations for a software vendor or similar company
• Experience creating/reading XML documents.
• Demonstrated capability to manage and deliver successful projects

Location

This is a remote position based out of your home office. #LI-Remote

Salary Range: $60,000 USD to $70,000 USD. Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation or same currency.

Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.  

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together. 

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. For more information about our commitment to equal employment opportunity, please review our EEO is the Law, Pay Transparency Nondiscrimination Statement, EEO/AA Statement. Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Notice of E-Verify Participation Right to Work (English and Spanish). 
Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.