Title:  Customs Brokerage Support Associate

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

Customer Support Engineer
Remote (U.S. only) | 🕓 Full-time | 
Salary Range: $45,000 – $55,000 USD annually-Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation.

The Opportunity
We’re looking for a Customer Support Specialist to join our Customer Support team. This replacement role ensures continuity and a high level of service for our growing customer base. You’ll help customers resolve technical issues, maximize their use of Descartes platforms, and ensure they feel supported every step of the way.

What You’ll Do
•    Respond to customer requests via phone and email.
•    Monitor system performance, deliver training, and support quality assurance.
•    Troubleshoot application issues across Descartes logistics platforms.
•    Maintain accurate documentation of customer interactions and solutions.
•    Create and update support and diagnostic procedures.
•    Collaborate with cross-functional teams to resolve complex challenges.

What You Bring
We hire for potential, not just credentials. Ideal candidates demonstrate smarts, curiosity, coachability, work ethic, a strong track record, responsibility, and honesty.

Required:
•    Degree or diploma in computer science, IT, or equivalent work experience.
•    Experience in transportation, logistics, or supply chain.
•    Strong communication, organizational, and problem-solving skills.
•    Ability to manage multiple priorities in a fast-paced environment.
•    Solid knowledge of Microsoft Windows and Office.

Preferred:
•    Customs Brokerage certification.
•    Experience with FTZ operations and tools like ABI, AMS, Descartes OneView, NetCHB, or QuestaWeb.
•    Knowledge of EDI or integration technologies.
•    Familiarity with wireless communications.

Why Join Descartes
•    Remote-first flexibility
•    Collaborative and supportive culture
•    Learning and development opportunities
•    Work with industry-leading software and customers
•    Be part of a global, mission-driven team

Apply Now
If you're passionate about helping customers and want to work at the cutting edge of logistics technology, apply today.

Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.  

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together. 

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. For more information about our commitment to equal employment opportunity, please review our EEO is the Law, Pay Transparency Nondiscrimination Statement, EEO/AA Statement. Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Notice of E-Verify Participation Right to Work (English and Spanish). 
Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.