Title:  Customer Success Manager

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

WHO WE ARE

We're Descartes Peoplevox, the game-changing WMS that's powering some of the most exciting brands in e-commerce. Our customers? They're the ones making headlines in retail, pushing boundaries, and scaling fast across the UK, US, and Australia. In 2020, we joined forces with Descartes (TSX:DSG) (Nasdaq:DSGX), the global powerhouse in logistics tech that connects over 220,000 businesses worldwide.

WHO YOU ARE

You're not just a Customer Success Manager – you're a strategic partner, warehouse operations guru, and e-commerce enthusiast rolled into one. You get a buzz from helping high-growth brands crush their logistics goals and love nothing more than turning clients into raving fans. You're the person who spots optimization opportunities before breakfast and turns complex warehouse challenges into smooth operations by lunch.

WHAT WILL DO

Drive Customer Awesomeness

• Own your portfolio of exciting e-commerce brands, becoming their trusted advisor
• Deep dive into their operations, spotting opportunities others miss
• Run business reviews that actually move the needle
• Turn customer health metrics from good to great
• Be the go-to expert for warehouse operations best practices
• Transform customer challenges into success stories

Shape the Future

• Help build our customer success playbook
• Mentor new team members
• Drive innovations in how we deliver value
• Turn data into insights that shape our strategy

YOUR TOOLKIT

Must-Haves:

• Battle-tested experience in e-commerce and/or warehouse operations
• A track record of building strong relationships at all levels
• Self-starter mindset (because e-commerce never sleeps)
• Communication skills that would make a TED speaker jealous
• Time management that keeps multiple plates spinning
• Sharp analytical mind for turning data into action
• English fluency

Bonus Points For:

• A history of stellar NPS scores that make others envious
• Hands-on experience with Peoplevox
• Deep knowledge of warehouse systems/ERP solutions
• E-commerce expertise that goes beyond the basics
• Previous success in similar customer-facing roles

WHY THIS MATTERS

You'll be at the intersection of technology and retail transformation, helping ambitious brands scale their operations and delight their customers. Our clients are reshaping retail, and you'll be right there with them, ensuring their warehouse operations are as innovative as their products.

Ready to join a team that's as fast-moving as the customers we serve? Let's talk

Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together. 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.