Title:  Customer Success Manager

We’re growing fast and invite you to join our amazing team. 

What we do 

The B2B EDI & eInvoicing team helps organisations streamline, accelerate, and fully automate critical business processes using proven EDI solutions.  In addition, we enable customers to comply effortlessly with European Union eInvoicing mandates, turning regulatory requirements into a competitive advantage. 

What You’ll Do 

As a Customer Success Manager (CSM), you will play a critical role in ensuring the satisfaction, retention, and growth of our existing customers.  You’ll be a trusted advisor, helping clients maximise the value of our EDI & eInvoicing solutions.  You will also proactively identify opportunities for solution expansion and independently close commercial deals amid of operational and strategic changes.  

Key Responsibilities 

• Manage a portfolio of customer accounts, ensuring long-term satisfaction and revenue growth. 

• Proactively identifying customer challenges and opportunities to support their evolving needs. 

• Business units or subsidiaries within the same group. 

• Changes to back-office solutions and IT architecture (like ERP).

• New business processes, trading partners and compliance requirements, including mandatory eInvoicing regulations. 

• Build strong, lasting relationships by understanding Key customer’s specific requirements, challenges and objectives. 

• Collaborate with other Descartes teams, including Professional Services, Sales, Marketing and Product Management. 

What you bring 

• 3–5 years of relevant professional experience in a commercial or customer-facing role.   

• Basic understanding of EDI and the underlying business processes it supports (order to cash, procure to pay, etc.)  and awareness of current eInvoicing trends. 

• Strong commercial acumen, with the ability to identify, manage, and close business opportunities. 

• Fluency in Dutch and strong proficiency in English, both spoken and written. 

• Excellent communication skills and a strong customer-focused mindset. 

• Proactive self-learner who thrives in a complex environment, learns by doing. 

• Quickly adapts to change and applies a solution-oriented mindset. 

Why Join Descartes

• Descartes is trusted by leading retailers, suppliers, and logistics partners—particularly in the fast-moving consumer goods (FMCG) and DIY (do-it-yourself) sectors.  Our customer base includes major brands such as Jumbo, Bolletje, Tony’s Chocolonely, Intergamma, Welkoop, Praxis, and Leen Bakker, who rely on Descartes to exchange millions of business-critical EDI and eInvoicing messages daily. 

• Join a global leader in logistics technology with a strong, growing presence in Europe. 

• Work directly with top brands in the FMCG and DIY retail sectors. 

• Possibility to grow within the CSM role and beyond. 

Why Descartes B2B EDI & eInvoicing 

• Work with a diverse portfolio of customers, including well-known FMCG and DIY retailers, suppliers, and logistics partners, each with different operational and digital maturity levels.  

• Make a direct, visible impact by helping customers streamline processes, remain compliant, and achieve their operational and strategic goals. 

• Enjoy a high level of autonomy and flexibility in how you manage your accounts and structure your work, while retaining ownership of your customer relationships. 

• Be part of a human-sized, collaborative team while benefiting from the scale, stability, and resources of a global organisation. 

• Operate in a truly international environment, working with customers and colleagues across countries, industries, and cultures. 

• Have the opportunity to proactively contribute ideas, improvements, and feedback that influence how we work with customers and evolve our solutions. 

Location: Remote

Ready to make a difference in the logistics and supply chain industry.  Apply today and take the next step in your career with Descartes.